Privacy Policy

1. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Full name
• Date of birth
• Gender
• Phone number
• Email address
• Residential address
• Emergency contact details
• Identification information where required

B. Health Information

• Medical history
• Symptoms and diagnoses
• Medications and prescriptions
• Laboratory and imaging results
• Consultation notes
• Treatment plans
• Audio/video consultation records where applicable

C. Technical Information

• IP address
• Browser type
• Device information
• Cookies and usage analytics
• Website activity logs

D. Payment Information

Payments may be processed through secure third-party payment providers. We do not store full debit/credit card information on our servers.

2. How We Use Your Information

We use your information to:

• Provide telehealth and healthcare services
• Schedule and manage appointments
• Communicate with you regarding care
• Maintain medical records
• Improve our services and website functionality
• Process payments
• Comply with legal and regulatory obligations
• Prevent fraud, misuse, or unauthorized access

3. Legal Basis for Processing

In accordance with the Nigeria Data Protection Act (NDPA) 2023 and NDPC guidance, we process personal data based on:

• Your consent
• Performance of healthcare and telemedicine services
• Compliance with legal and regulatory obligations
• Protection of vital interests in medical situations
• Legitimate operational and security interests of the Company

4. Consent

By using our services, you consent to:

• The collection and processing of your personal and medical information
• Communication via phone, email, SMS, or secure messaging
• Telemedicine consultations conducted electronically

5. Sharing of Information

We do not sell your personal information.

We may share information with:

• Licensed healthcare professionals involved in your care
• Laboratories, pharmacies, and diagnostic centers
• Payment processors
• Technology and cloud service providers
• Government or regulatory authorities, including the NDPC, where legally required
• Emergency contacts where necessary to protect health or safety

6. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from:

• Unauthorized access
• Loss or theft
• Disclosure
• Alteration or destruction

7. Retention of Information

We retain personal and medical records for as long as necessary to:

• Provide healthcare services
• Meet legal, medical, and regulatory requirements
• Resolve disputes and enforce agreements

8. Your Rights

Subject to applicable law and NDPC regulations, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent
• Object to certain processing activities
• Request restriction of processing
• Request data portability where applicable
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC)

9. Cookies and Tracking Technologies

Our website may use cookies and analytics tools to:

• Improve user experience
• Understand website traffic
• Enhance functionality and performance

10. Telehealth Disclaimer

Telehealth services have inherent limitations and risks, including:

• Possible technical interruptions
• Limited physical examination capability
• Risks associated with electronic communications

11. Children’s Privacy

Our services are not intended for minors without parental or guardian involvement. We may require parental consent before providing services to individuals under the age of 18.

12. International Data Transfers

Where necessary, your information may be processed or stored outside Nigeria using secure third-party providers. We take reasonable steps to ensure appropriate safeguards and NDPC-compliant protections are maintained for international data transfers.

13. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external platforms.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with the revised effective date.

Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Information

For questions, concerns, or privacy-related requests, please contact:

• Proxima Health Solutions
• Email: contact@proximahealthng.com
• Phone: +2348054480690
• Website: www.proximahealthng.com
• Address: 2 Adelana Akinsanya Street, Sagamu, Ogun State, Nigeria

16. Regulatory Compliance

Proxima Health Solutions strives to comply with:

• Nigeria Data Protection Act (NDPA) 2023
• Regulations, directives, and guidance issued by the Nigeria Data Protection Commission (NDPC)
• Applicable medical confidentiality obligations
• Telemedicine and healthcare regulations in Nigeria